At Tropical Port Tours, your peace of mind is our priority. We understand that travel plans can change, especially for cruise passengers, so we offer a fair and flexible cancellation and refund policy.
✅ Customer Cancellations
- 48 hours or more before the tour:
100% refund of any deposit or payment made. - Between 48 and 24 hours before the tour:
50% refund of the deposit or payment made. - Less than 24 hours before the tour or no-show:
No refund applies, as staff, transport, and services have already been scheduled for your experience.
✅ Cruise Ship Itinerary Changes
If your cruise does not dock, changes itinerary, or you are not allowed to disembark due to cruise line or port authority decisions, you will receive a 100% refund of your deposit or payment.
Proof of itinerary change or ship cancellation may be required.
✅ Weather or Operational Cancellations
If your tour is cancelled due to weather conditions, safety reasons, operational issues, or force majeure, you will be offered:
- Rescheduling at no extra cost, or
- 100% refund if rescheduling is not possible.
✅ Late Arrival
If the customer arrives late due to personal reasons, shopping delays, traffic, or not following instructions for meeting time or meeting point, no refund applies.
We recommend arriving at least 15 minutes before your scheduled tour.
✅ Changes & Modifications
We will always do our best to accommodate date changes or participant adjustments at no additional cost, subject to availability.
✅ Refund Method
Refunds will be issued using the same payment method used at booking.
Processing time may vary depending on bank or payment platform.
Contact
For cancellations, changes, or assistance, please contact:
📧 reservations@tropicalporttours.com
📱 WhatsApp: +52 983 117 3519
⭐ Honest & Friendly Service
At Tropical Port Tours, we operate with transparency, hospitality, and respect.
We are committed to providing exceptional service and unforgettable experiences.