Last updated: January 2025
Welcome to Tropical Port Tours. By booking and using our services, you agree to the following terms and conditions. Please read them carefully.
📌 1. Nature of service
Tropical Port Tours is a booking platform operated by a 100% Mexican company. We act as intermediaries connecting travelers with trusted local tour providers.
📌 2. Reservations & payments
- A deposit or full payment may be required to confirm your booking.
- Remaining balance (if applicable) must be paid as indicated in your booking confirmation.
📌 3. Pricing
Prices may change without notice. Confirmed booking prices will be honored.
📌 4. Cancellations & refunds
Cancellations are governed by our Refund & Cancellation Policy published on our website.
📌 5. Cruise return guarantee
We guarantee timely return to port for cruise passengers as long as meeting times and instructions are followed.
📌 6. Customer responsibility
You are responsible for:
- Arriving on time to the meeting point
- Following guide and staff instructions
- Informing us of medical conditions
- Using safety equipment when required
📌 7. Weather & operational safety
Tours may be modified or canceled due to:
- Weather conditions
- Decisions by authorities
- Operational or safety reasons
If so, you may reschedule or receive a refund according to our policy.
📌 8. Limitation of liability
Tropical Port Tours is not responsible for:
- Loss of personal items
- Accidents due to non-compliance with instructions
- Additional expenses due to port authority or cruise line decisions
📌 9. Third-party operations
Some services are provided by partner operators. By booking, you agree to their operational and safety standards.
📌 10. Media usage
Guests grant permission for photos or videos taken during tours to be used for promotional purposes unless otherwise requested in writing.
📌 11. Acceptance
By booking, you acknowledge that you have read and accepted these terms and conditions.
📧 Support: reservations@tropicalporttours.com
📱 WhatsApp: +52 983 117 3519